Return & Cancellation Policy

Cancellation

It may be possible to cancel an order within 5 hours of it being placed. Please email us at insider@jingus.net to request a cancellation. JING makes NO guarantee that we will be able to cancel your order. You can manage and track the order you placed online by contacting the JING customer care team at insider@jingus.net. You will need your order number and email address. However, once the order begins processing in our system, we may not be able to amend it. Please take extra care when placing an order, as JING does not accept any changes on orders that have already been processed. By placing an order, you expressly agree to follow and abide by these terms.

US Orders Return

• The updated policy will impact all order purchased on/after Septempber 3, 2022. For orders before 9/3/22, follow the original return policy.

When you receive something you weren't expecting, we feel your pain. That's why we're here for you every step of the way in your shopping journey, including returns and exchanges!

We have a 14-day return policy, which means you have a maximum of 14 days from the date you've received all your purchased items in the same order to submit the return request.

Please note that the return shipping fee must be covered by the customer, unless the original products are defective.

Return Conditions

• We will not refund any items that are worn, damaged, stained, scented, washed, or altered in any way. All items must have tags.
• We will not refund any Final Sale, Accessories, life style, lingerie or Intimate items (bras, panties, socks, yoga mats).
• We will not refund any items that are sent back without filing a return request (fill out the return request by clicking on "start your return" button above).
• For our Activewear and Sleepwear collections, we ask you to keep undergarments on when trying on your lovely, new purchase.
• If an item is returned to us damaged, worn or in an unsuitable condition, you will not be refunded. JING reserves the right to refuse any compromised items affected by the individual factors mentioned above. In some cases, JING might charge a cleaning/restocking fee.
• We do not accept packages returned via C.O.D. Return shipping charges are non-refundable.
• Returns are for U.S. domestic orders in 48 states (not including Alaska, Virgin Islands, Puerto Rico or Hawaii). For international order, please refer to the return Instruction below.
• In the event that you make a purchase during a promotion where the total discount you received is dependent on the total cost of the order (ex. Buy More, Save More Sale) and you wish to return the item(s), the discount you qualified for is subject to change to a lower discount as dictated by the promotion. A refund will then be recalculated according to promotional terms.
• You can ship through your preferred courier at your own expense. Please see the self return Instruction below.

*Please note that the shipping fee for your original order is nonrefundable.

Please do not send your item(s) to the sender's address listed on your package. This is not the return address and will delay the processing of your return & refund.

Defective Product

If you have quality issue to report, you can contact our customer care team within 5 business days of receiving your product here and we will assist you with the return and refund process.

Responsibility

• Returned items are the responsibility of the customer until we receive them. Please make sure they're packed properly so as to avoid any damage in transit.
• As the parcel remains your responsibility until it arrives, be sure to get proof of postage in case you need to contact us about your return. We are not responsible for any items that are returned to us by mistake. If we are able to locate the items and you'd like them returned to you, we may ask you to cover the delivery cost.
• We are not able to refund any tax or duty charged by customs border office.

Conditions that are not deemed as defective in quality:

- Loose threads, raw edges, thickness, a touch of fabrics, and differences in color due to differences in monitor display are NOT treated as quality issues.
- Returns due to dissatisfaction with styles, colors, and changes in personal preferences are NOT treated as quality issues.
- Damages due to use, wash, improper maintenance, self-repair, modifications, or other human factors are NOT treated as quality issues.
- Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.
- Due to differences in design and style between items, there may be slight differences between different items in the same size. Please refer to the actual measurements.

International Orders Return

Due to international orders return might result in additional duties and taxes, please contact insider@jingus.net for further assistance.

• International customers shall be responsible for the shipping cost, any duty and tax.
• We do NOT offer exchanges for any orders placed internationally.
• We are not able to refund any tax or duty charged by customs border office.

Feel free to contact us with any further questions or concerns at:
E-mail: insider@jingus.net (English)